Policies

Vaccines

We require that all pets are UTD on the Rabies vaccine because it is required by law. All equipment is sanitized between pets. NOTE: We do not accept pets who are displaying symptoms of illness or injury unless cleared by a vet for not being contagious and the pet can be safely groomed. 

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Difficult/Aggressive Pets
We will attempt to groom any pet, including pets who have a history of not being able to be groomed. We have had success with many   "ungroomable" pets, but your pet's and our safety is always number one. We have the right to refuse or cease services for any pet that's exhibiting aggressive behavior or who is in distress from the grooming process. Please disclose any bite history at drop off. We use basket style muzzles to prevent any breathing issues and have the right to use a muzzle any time we feel it's for the safety of us or your pet.

Difficult pets (including pets who are aggressive, anxious or have medical issues that prevent them from being able to be groomed without extra measures) may be charged an additional fee ranging from $15-$50 depending on the severity and extra time needed. Please do not sedate your pet without our prior consent.
 

No Shows/ Cancellations

No shows hurt the business and other clients. We understand things happen that are out of your control, but please let us know ASAP if you need to cancel or reschedule. Any appointment cancelled within 24 hours of the scheduled appointment is considered a no show and will result in a $25 rebooking fee. If we show up to your house and you have not rescheduled there will be a $50 charge. Repeat no shows may result in our inability to serve you in the future.

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Inclement Weather

 During high winds, storms and freezing temperatures, we may need to reschedule to protect our equipment and for our safety. We will reach out as soon as possible to alert you and reschedule. If there is significant rain, wind or freezing temperatures in the forecast and you'd like to reschedule please reach out ASAP. There will be no fees charged for rescheduling due to inclement weather provided the appointment is rescheduled within 7 days and the request to reschedule is sent more than an hour prior to your scheduled appointment time. 

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Other Information

Most grooms take 1-2 hours to complete. We will never rush and not all pets take the same amount of time even pets of the same breed. Some pets may need us to move slower for their comfort and that is okay. We book our schedule to allow for this extra time, so we will never rush completion. Your pet will get 100% of the attention the entire time. Rates for extra time are $20/15 minutes for Mobile Grooming & $10/15 minutes for One on One Grooming.

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